The Tail Wag Hotel Inc. is committed to protecting the privacy of our customers and their personal information. We collect, use and disclose personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).
This privacy policy explains how we collect, use, disclose and protect your personal information, as well as your rights in relation to your personal information.
Information We Collect
We may collect personal information such as
- Name
- Contact information (e.g. address, phone number, email)
- Payment information (e.g. credit card number)
- Information about your pet (e.g. name, breed, age)
- Health information for your pet (e.g. vaccination records)
- Images or video of your pet taken during their stay with us
- Other information that you voluntarily provide to us
We only collect the personal information that is necessary for the services we provide. We collect information directly from customers through our website, in-person interactions, email, or by phone.
Use of Personal Information
We use personal information for the following purposes:
- To provide the services requested by our customers
- To communicate with customers, including confirming appointments and providing updates on their pet
- To process payment for services
- To comply with legal and regulatory requirements
- To improve our services and develop new products and services
Disclosure of Personal Information
We will not disclose personal information to third parties except as follows:
- To third-party service providers who assist us in providing our services (e.g. payment processors)
- When required to do so by law or in response to a valid request by a law enforcement agency
Security of Personal Information
We take reasonable steps to protect personal information from loss, unauthorized access, use, modification, or disclosure. We use appropriate physical, technical and administrative measures to safeguard personal information. We also train our staff on the importance of maintaining the privacy and security of personal information.
Access to Personal Information
Upon request, we will provide access to personal information that we have collected and retained about you. If you believe that the personal information we have about you is incorrect, you may request that it be corrected.
Contact Us
If you have any questions about our privacy policy or if you wish to access or correct your personal information, please contact us in one of the following ways:
| Phone | ||
| [email protected] | 416-899-8498 | The Tail Wag Hotel Inc.285 Garden AvenueToronto, ON M6R 1J4 |
We will make every effort to respond to your inquiry in a timely manner.